FAQ

Frequently Asked Questions

Will Pureo fit my tap?

Pureo is compatible with most standard Australian kitchen taps that have a threaded aerator. We include 4 different adapters in the box to cover the most common thread sizes. If none of the adapters fit your tap, contact us and we'll help — or refund you if we can't find a solution.

Does it actually reduce fluoride?

The Pureo filter uses activated alumina media, which is known to reduce fluoride in water. The actual reduction will vary depending on your local fluoride concentration, water pH, flow rate, and how old the filter is. We recommend testing your water if fluoride reduction is your primary concern.

What does it actually filter?

The Pureo filter is designed to reduce: chlorine and chloramines, fluoride, lead, PFAS, sediment, and various other contaminants. It uses a multi-stage filtration media including activated carbon and activated alumina. Actual performance varies by water quality — see "Why Filter?" for more detail.

How long does each filter last?

Each filter is designed for approximately 6 months or 3,000 litres of use, whichever comes first, for a typical household of 4. Heavy use, very cold water, or higher-contaminant source water may reduce filter life. We'll send you a reminder when it's time to replace.

Can I subscribe for replacement filters?

Yes — you can subscribe to automatic replacement deliveries every 6 months and save 20%. See our Refills page for details.

What's your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied for any reason within 30 days, contact us and we'll arrange a full refund. We cover return postage. See our full Returns policy.

Is this NSF certified?

Pureo filters are not currently NSF certified (NSF certification is a lengthy and expensive process). Our filters are designed with reference to NSF/ANSI 42 and 53 standards for contaminant reduction. We're working toward formal certification as we grow.

How is this different from a Brita jug?

A standard Brita jug filter primarily improves taste and reduces chlorine — it doesn't significantly reduce fluoride, PFAS, or lead. The Pureo filter uses different media (including activated alumina) to target a broader range of contaminants. It also fits directly on your tap, so all water from that tap is filtered — not just water you pour through a jug.

How do I install it?

1. Remove the existing aerator from your tap (usually twists off by hand or with a cloth for grip).
2. Try each adapter until one fits your tap thread.
3. Screw the Pureo filter onto the tap.
4. Run cold water for 30 seconds to flush the filter before drinking.